Overview

At Carsicko UK, we want you to love your purchase. If for any reason you are not completely satisfied, our Refund & Return Policy ensures a smooth, easy process to return or exchange items.

Please read this policy carefully before making a purchase.

Eligibility for Returns

Items are eligible for return or exchange if they meet the following conditions:

  • The item was purchased directly from Carsicko UK.
  • The return request is made within 14 days of receiving your order.
  • The product is unworn, unused, and in original condition, with all tags and packaging intact.
  • Sale or final clearance items may not be eligible for return (check product description).

Important: Personalized or customized items cannot be returned unless faulty.

How to Request a Return

  1. Contact our customer support team via email: support@carsicko.uk
  2. Provide your order number, product details, and reason for return.
  3. Our team will guide you with a return authorization and instructions.

Refunds

Once we receive your returned item:

  • Our team will inspect the product for eligibility.
  • Approved refunds will be issued to your original payment method.
  • Refunds may take 3–7 business days to appear, depending on your bank or payment provider.

Note: Original shipping charges are non-refundable unless the product was faulty or incorrectly sent.

Exchanges

If you would like to exchange an item for a different size or color:

  • Contact us within the 14-day return window.
  • Provide the replacement item details.
  • We will guide you to return the original item and receive the new product.
  • Any price difference must be paid if exchanging for a higher-value item.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us immediately at support@carsicko.uk with your order number and a photo of the item.
  • We will arrange a replacement or full refund at no extra cost.

Shipping Returns

  • Customers are responsible for return shipping unless the item is faulty or incorrect.
  • We recommend using a tracked shipping service for returns. Carsicko is not responsible for lost packages.

Contact Us

For questions or assistance regarding returns or refunds, reach out to our support team:

Email: support@carsicko.uk
Website: www.carsicko.uk